Casaliving Nelson 2 Seater Sofa Set for Living Room (Colour - Black) Premium Fabric Sofa

Shipping Policy:

We deliver all over India. Still in some areas it's difficult to reach. While placing the order, we give you the option of entering your pin code availability. We keep updating our pin codes, still if you don't get the delivery at your location you can get back to us, call us, message us & let us know so we can help you.

Delivery Process:

We use a variety of carriers to deliver your furniture order, depending on the size and weight of the item(s). Once your order is ready for delivery, we will contact you to schedule a delivery date and time. You will receive an email confirmation with the scheduled delivery date and time.

If you are not available at the scheduled delivery time, please contact us as soon as possible to reschedule. Please note that additional fees may apply for missed or rescheduled deliveries.

White Glove Delivery:

For an additional fee, we also offer white glove delivery service, which includes the delivery of your furniture order to your desired room, assembly of your furniture, and removal of all packaging materials. Please note that this service may not be available in all areas.

Estimated Delivery Times:

Delivery times may vary based on your location and the availability of the item(s) you ordered. Most orders are delivered within 3-7 business days. If your order is delayed for any reason, we will contact you to provide an updated delivery estimate.

Damage in Transit:

If your furniture order arrives damaged, please contact us within 48 hours of delivery to report the damage. We will work with you to resolve the issue as quickly as possible.

Thank you for choosing Casaliving for your furniture needs. If you have any questions or concerns about shipping and delivery, please don't hesitate to contact us.

Thank you for choosing Casaliving for your sofa furniture needs. Our Return and Refund Policy is designed to ensure a satisfactory shopping experience. Please read the following carefully:

1. Replacement Only Product

1.1 Casaliving offers a "Replacement Only" policy for its sofa furniture. We do not accept returns for refunds.

1.2 If you receive a product that is damaged, defective, or significantly different from what you ordered, we will provide a replacement for the affected item.

2. No Return Accepted

2.1 As part of our policy, Casaliving does not accept returns for reasons other than product defects, damages, or substantial deviations from the ordered product.

2.2 We encourage customers to review product specifications, dimensions, and features before making a purchase to ensure compatibility with their requirements.

3. Replacement Request Timeframe

3.1 Replacement requests must be raised within 10 days of the delivery date. Any requests submitted after this period will not be considered.

3.2 To initiate a replacement request, customers must contact our Customer Service team at sales.casaliving@gmail.com within the stipulated timeframe, providing the order number and details of the issue.

4. Conditions for Replacement

4.1 To be eligible for a replacement, the product must be unused, in its original packaging, and in the same condition as received.

4.2 Casaliving reserves the right to inspect the returned product to determine eligibility for replacement.

5. Shipping Costs for Replacements

5.1 Casaliving will cover the shipping costs associated with sending a replacement for damaged, defective, or incorrect products.

5.2 Customers may be responsible for return shipping costs if the product is found to be in satisfactory condition or if the return request falls outside the specified terms.

6. Refunds

6.1 Refunds will only be issued if a suitable replacement is not available.

6.2 In the event that a refund is approved, it will be processed using the original payment method, and the amount refunded will exclude any shipping costs.

7. Cancellation Policy

7.1 Cancellation requests for orders can only be accommodated if the request is made before the product is shipped. Once shipped, the order cannot be canceled.

8. Contact Information

8.1 For any questions or concerns regarding our Return and Refund Policy, please contact our Customer Service team at sales.casaliving@gmail.com

Casaliving is committed to providing high-quality products and ensuring customer satisfaction. We appreciate your understanding of our return and refund policy.